Connection to My KMS Server Failed Error
You might be getting an error message connection to my KMS server failed during Office 365 activation or one of the below error which resulted as not successful. Errors for example:
The connection to my KMS server failed! Trying to connect to another one… Please wait…Sorry! Your version is not supported.
Trying to connect to KMS server.., failed to connect .., Sorry! Your version is not supported. Please try installing the latest version here.
Sorry your version is not supported. Please try installing the latest version here bit.ly/xxxxxx
In one of our previous articles, we explained how to download Office 365 with free activation process by using a script file. If you haven’t checked yet, follow the instructions below:
We encouraged to write this article because we receive comments and emails every day in which few users are getting one of the above errors.
Although, the activation process work for 90% users and only 10% users face an error message on the command prompt.
Troubleshooting Steps to Fix Error “Connection to my KMS server failed”
Finally, we thought of creating a dedicated article for users who are having issues while activating Office 365 ProPlus using a script method.
Based on the few offline experiments on our own computers and as per the internet research, we come to know that there are few possible reasons behind, when a user gets an error The connection to my KMS server failed.Solution - The connection to my KMS server failed” or “Your version is not supported Click To Tweet
If you are facing one of the errors mentioned above, we recommend you go through the troubleshooting steps below carefully.
Note: The following troubleshooting steps are dedicated for Office 365 purposes only, NOT for Windows activation.
Possible Reasons behind Connection to My KMS Server Failed Error
How to Check if Windows Update Service is turned Off?
It is very important that Windows update service should be ON. Follow the steps below to check if Windows update service is off or on?
- Press Win + R to open the Run box
- Type services.msc and hit OK. This will Windows service panel on your screen
- Scroll down to Windows update and check its Status
You are Not Running the Script with Admin Permissions
This is the most important step in the Office 365 ProPlus activation process, where users make a mistake.
If you just double-click it or right-click and just select Open, it will result in any of the error messages above.
KMS Server is not Responding
Very little possibility, but might possible that KMS server is not responding at that point in time when you attempted the Office 365 activation process
As per the referenced article from MS Guides, they have made some changes to the server and upgraded the CPU and RAM of the server due to the heavy traffic to the server.
You can check the server status if it is in a normal state or overloaded.
To sum up, your issue must be resolved by now, because the one on the above is causing this error.