Connection to My KMS Server Failed Error
You might be getting an error message connection to my KMS server failed during Office 365 activation or one of the below error which resulted as not successful. Errors for example:
The connection to my KMS server failed! Trying to connect to another one… Please wait…Sorry! Your version is not supported.
Trying to connect to KMS server.., failed to connect .., Sorry! Your version is not supported. Please try installing the latest version here.
Sorry your version is not supported. Please try installing the latest version here bit.ly/xxxxxx
In one of our previous article, we explained how to download Office 365 with free activation process by using a script file. If you haven’t checked yet, follow below:
We encouraged to write this article because, we receive comments and emails every day in which few users are getting one of the above error.
Although, the activation process work for 90% users and only 10% users face error message on command prompt
Troubleshooting Steps to Fix Error “Connection to my KMS server failed”
Finally, we thought to create a dedicated article for the users, who has having issues while activating Office 365 ProPlus by using a script method.
Based on the few offline experiments in our own computes and as per the internet research, we come to know that there are few possible reasons behind, when a user get an error The connection to my KMS server failed.Solution - The connection to my KMS server failed” or “Your version is not supported Click To Tweet
If you are facing one of the error mentioned above, we recommend you to go through the troubleshooting steps below carefully.
Note: The following troubleshooting steps are dedicated to Office 365 purpose only, NOT for Windows activation.
Possible Reasons behind Connection to My KMS Server Failed Error
How to Check if Windows Update Service is turned Off?
It is very important that Windows update service should be ON. Follow the steps below to check, if Windows update service is off or on?
- Press Win + R to open Run box
- Type services.msc and hit OK. This will Windows services panel on your screen
- Scroll down to Windows update and check its Status
You are Not Running the Script with Admin Permissions
This is the most important step of Office 365 ProPlus activation process, where users make a mistake.
In case, if you just double-click it or right-click and just select the Open, will resulted to any of the error message above.
KMS Server is not Responding
Very least possibilities, but might possible that KMS server not responding at that point of time when you attempted the Office 365 activation process
As per the referenced article from MS Guides, they have made some changes on server and upgraded the CPU and RAM of server due to the heavy traffic to the server.
You can check server status if it is in normal state or overloaded.
To sum up, your issue must be resolved till now, because one on the above is causing for this error.